Shipping & Delivery
SHIPPING/ DELIVERY AND RETURNS POLICY
INTRODUCTION
The SHIPPING/ DELIVERY AND RETURNS POLICY regulates the conditions and circumstances in which goods will be shipped and delivered.
This policy further stipulates the process for cancelling a purchase, reporting a defect, and/or arranging returns of products that have been delivered to you.
You are not entitled to a refund, repair, or replacement unless expressly stated in this SHIPPING/ DELIVERY AND RETURNS POLICY.
SHIPPING AND DELIVERY
Once product/s have been ordered, confirmed and payment has been cleared, the product/s will be delivered to our customers within 3-5 working days.
PAYMENT OPTIONS
You can pay safely and securely with Credit Card/Debit Cards or EFT. Payments on miladopiz.co.za are completely secure. Your bank details are encrypted in SSL mode and are never kept or stored on the site.
What is the standard shipping fee?
The standard delivery charge is R105. This fee may be subject to change depending on package size and remote locations. We offer free delivery in South Africa for orders over the value of R990.
NOTE: Some deliveries might be delayed due to stock availability and you will be notified.
Estimated delivery times per area:
Gauteng:
▪ Local deliveries (within Johannesburg) and Pretoria: 3-5 working days
▪ Pretoria, Krugersdorp, Soweto, Lenasia, Nigel, Springs: 3-5 working days
Outside of Gauteng:
▪ Durban, Harrismith, Bloemfontein, Klerksdorp, Witbank: 3 -5 working days
▪ Cape Town, George, PE, East London, Northern Cape: 3-5 working days
▪ Outlying areas (Kimberley, Upington, Kuruman, Welkom, Newcastle, Richards Bay, Pietermaritzburg, Mossel Bay, Knysna etc.): 5-7 working days.
Due to the use of 3rd party couriers, the above delivery times are estimates only and may be subject to change. Depending on the courier company, certain areas within major centres may be considered outlying.
You will receive your payment confirmation email once we have received payment. If your order has not been processed and you need a copy of your payment confirmation get in touch with us at sales@miladopiz.co.za or call us on 064 646 2398.
If we are unable to meet the estimated delivery date, Mila D’Opiz shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, the courier company will contact you for re-delivery.
Although reasonable care will be taken by Mila D’Opiz, we accept no responsibility whatsoever for incorrect delivery details or if an unauthorized person at the delivery address accepts delivery of the package.
RETURNS AND REFUNDS- You have changed your mind
THE FOLLOWING CONDITIONS APPLY
Goods purchased within 7 (seven) days of receiving the item, may be refunded, no questions asked, within 7 days of purchase.
- Returns will only be accepted if the item(s) is still in the original, unopened packaging and the packaging is undamaged
- If you are returning the item because it is not suitable or you have changed your mind we will refund you, and you will be liable for the courier fee to return the product/s back to us
- Upon receiving your returned product, a check will be undertaken to determine that you qualify for a refund
- Your refund will be paid to you, within 14 days of the product/s being returned and received by us
- Refunds are dealt with on a case-by-case basis and you will be advised accordingly.
PROCESS WHEN CANCELLING A PRODUCT/S
Kindly send us an e mail to sales@miladopiz.co.za , advising us that you wish to return your order.
RECEIVED ITEM NOT ORDERED
Should you receive an item, by error that you did not order, kindly e mail us at info@miladopiz.co.za with your order number and details and include a photo of the product that you have received and we will gladly assist you, collect the incorrect item and sending the correct item out to you.
FAULTY ITEMS
Should you have receive a damaged product, kindly e mail us at sales@miladopiz.co.za including details of the product that you have received and depending on the circumstances, we will assist you by either replacing or refunding the item.
ALLERGIC REACTIONS
Where a return is due to alleged sensitivity or allergic reaction, you will be required to include an explanation and pictures of the sensitivity.
If all of the return conditions have been met and the return has been approved by Mila D’Opiz, you will be notified and a courier will be arranged to collect the item from you.
CONTACT INFORMATION
Should you have any questions regarding our SHIPPING/ DELIVERY AND RETURNS POLICY, kindly contact us at info@miladopiz.co.za.